Tag: endo


#13: things that make a t1d scream!


Advisory:  this post is likely to contain ranting and growling.  You have been warned.

So I am on my last bottle of test strips.  Like, halfway through it, matter of fact.  I get my pump and testing supplies from a mail order company.  Most brick-and-mortar pharmacies don’t carry such things, at least I’ve never experienced that in our area.  I have ordered from this one company as long as I’ve had my pump, so over 12 years now.  I’ve had various insurance companies in that time and never had a problem.

Until now.  The supply company will usually call about a week before delivery is scheduled to make sure of what I need them to send.  I got that call about three weeks ago.  All I needed on this shipment was test strips.  Fine, they say.  Two weeks later and no strips.  I call to see what’s up.  I’m on hold off and on for quite awhile.  The lady seems confused and finally tells me someone from shipping will call me.

The next day, I get the call and am informed that the company (CCS Medical, for clarity) is not contracted with my “new” insurance (new since January!) and I’ll have to get supplies elsewhere.  When I asked for some suggestions, I was told, “Call your insurance company.”

So I did.  That lady seemed a little confused too or at least she had problems finding any suppliers for me to contact.  Finally, she gives me a company, Liberty Medical (of all places!) so I hang up with her and call the number she gave me for Liberty.  I’m on hold forEVER listening to the endless “We will be with you shortly” messages until suddenly the message changes to “If you’ll leave your name, number and info, we will call you back.”  Okay, so I did that.  Two days later, NO call back.

I’m pretty ticked by now, as you might imagine.  I go online and send Liberty an email.  The addy is something like libertycares[at]liberty-blah-blah-blah… yeah.  I’m not buying that!  I have STILL not received ANY response whatsoever!!

I am fuming now, so I call the lady at my endo’s office who sets patients up with new pumps, CGMs and checks insurance coverage for such things.  She was supposed to be seeing about getting me a Dexcom CGM since this new insurance is supposed to cover them.  (more about that in a moment)  I dial in her extension directly and get her machine.  I leave her a message with the info, letting her know that I’m going to be completely out of strips soon.  That was around 10 am, so I really expected to get a call back, but nope.

Next day, I wait til after lunch and call the office again.  This time I dial the DNE (Diabetes Nurse Educator) who happens to be my endo’s wife as well.  Her message informs me that she’ll be out of the office til Tuesday, but I leave a message for her anyway in case she’s checking them while she’s gone.  Seriously, this office has always been great about returning calls so I am really puzzled by the lack of communication from them.

I then hang up and call right back to leave basically the same message for my endo’s assistant.  I make sure to tell ALL of them that I am going to be OUT OF STRIPS soon.

For those who don’t get this, test strips are crucial to knowing what’s going on with my sugars, to deciding how much insulin to give or how much to eat/not eat.  They basically tell you what you need to do to keep your diabetes in good control.

angry face

Yes, I can go buy them out of pocket, but I would MUCH rather not have to do that, as you might imagine.  I HAVE blasted insurance for this very reason!  ARGH!!

So, I STILL have no contact, no response from ANYONE and I’m skipping tests to try and make these stupid things last til Monday hoping that SOMEONE SOMEWHERE will flippin’ contact me and get this straightened out.

I am SO mad you can’t even imagine.  WHY do they do things like this?  From stupid CCS (who could have informed me instead of just not sending the shipment) to Anthem who could have been a lot more helpful in making sure I could get my supplies to flippin’ Liberty which is a total fail in the customer service department and who I will NOT do business with if there’s any way around it.  And now my endo’s office!??!  SERIOUSLY, PEOPLE?!?!

screaming man

Sorry for the rant, but this is so unnecessary.  If these industries were TRULY for the patients, this wouldn’t happen.  I guess I’ll be heading to Wally’s to pick up some cheap-o generic strips til I can get someone to do their job out there.  sigh

Happy Mom’s day & have a great weekend!!  🙂

Blessings,

G~


will I ever learn?


depression symptoms

DISCLAIMER:  Let me say right off the bat that I KNOW I messed up in the story I’m about to relate to you.  I’ve been dealing with this disease for over 40 years, day in-day out.  It gets old.  It gets tiresome.  It gets almost impossible sometimes.  So yep, most of us T1D’s will at least once in our lifetime (usually many more!) fall off the proverbial wagon of good diabetes management.  Therefore, I really don’t need you to scold or lecture me about what a big no-no it was, okay?  Thanks for your understanding.

I wanted to title this post Oops, I Did It Again but all I knowRead More »


getting graded…part 2


Well, I have to say I’m a little surprised.  Pleasantly, and thankful for it, but still surprised.  Even though my A1c was up a little (0.5) it still wasn’t considered horrible.  Dr. Wendell says I just need to tweak a little on my pump settings, Read More »